Frequently Asked Questions (FAQ)
What is your return policy?
We do not accept returns. However, if you find an issue with your product upon delivery please reach out to us via email or message our Instagram page and we will make it right.
Can I track my order?
Yes, we will email you tracking information for all purchases.
How do I contact customer service?
If you encounter any issues or have questions or concerns, feel free to email us at kuracustoms@gmail.com or reach out to us on social media @kuracustoms. We will do our best to respond within 1–2 business days.
Do you take commissions?
No, sorry we do not. There are no plans to make custom pieces, however you can follow us on Instagram and comment any ideas — we are always open to suggestions.
Will you ever reprint a product?
There is no guarantee that a product will be reprinted. However, if there is high demand for a figure, I will do my best to fulfill restocks.